If you are not satisfied with your purchase, you can submit a return or exchange within fourteen (14) days of receiving the item(s) is in the original condition and unused. All returned items are subject to inspection prior to processing. Exchange shipping for different colors or sizes is complimentary within the US.
We do not provide complimentary returns or exchanges for those outside of the US. Customs duties and taxes are non-refundable through Old Row.
EXTENDED HOLIDAY RETURN POLICY
All eligible U.S. purchases made from November 14th, 2023 to December 24, 2023 may be returned or exchanged through January 15th, 2024. Purchases made on or after December 25, 2023 are subject to the Standard Return Policy.
Our online returns website makes returning an item easy and hassle-free. For U.S. customers, Old Row provide return labels using USPS for secure shipping and return package tracking. Simply print your shipping label and place item(s) in original packaging. All you need to get started is your 7 digit order number and zip code. Your order number can be found in your order confirmation email or on the packing slip next to 'Customer Order No.' (it usually starts with OR and is 8 digits long).
Exchanges: To get started on your exchange, click HERE.
- There is no charge for domestic exchanges or returns to store credit. We offer free shipping (both ways) so you can shop with confidence. You will be able to review items that are eligible for return and make size exchanges based on available inventory.
- Once we receive your item, we will inspect the return and process the exchange. Our return center does not hold inventory on an open exchange request so we always recommend sending back the exchanged item sooner than later to ensure you get the correct size.
Returns: To get started on your return, click HERE.
- If you elect to make a return for refund, the cost of return shipping is $7.50 for any number of items and will be deducted automatically from your refund. This fee is waived if you choose to accept a store gift card instead of the refund.
- Once we receive your item, we will inspect the return and refund the purchase amount to the original form of payment or issue the store credit to your email on file. Refunds are processed within 1-3 business days of us receiving your items.
We currently do not offer international exchanges, but we're happy to take back for a return for a refund. If you need to exchange an item for a different size, you will need to place a new order for the correct size and return the size that didn’t work out for a refund.
International orders cannot be returned using our returns center. You will have to ship the item back at your own expense and ensure the package is sent with a trackable service. Customs duty and fees are non-refundable.
✓ Mail your return to: Profill Solutions C/O Old Row,
110 Mercantile Dr Suite B, Fairfield Ohio, United States, 45014
✓ After you ship the return item(s) you must email us at firstname.lastname@example.org and include both your return tracking number as proof of shipment and inform us exactly what you would like refunded so we can ensure completion on our end once the package is checked back in.
Damaged or Missing Items
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the poor quality print or the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.
Final Sale Items
Please note, all sale items and items made on-demand may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. Please carefully review all product details, including the products shipping description and all sizing information prior to purchasing.
Old Row Store does not currently honor post-purchase price adjustments to existing orders.