Orders are processed Monday - Friday between 8 AM and 5 PM. With some exceptions, orders are processed within 48 hours of submitting the order. You will receive a shipping confirmation by email when your order has been shipped.
When the order ships, a tracking number is sent via email. Please use this number to check delivery status.
Please allow 24 hours for UPS to update their system and 48 hours for USPS to update before checking the status. Please note: areas of severe weather will cause a delay in delivery.
You may change the address on an order that has not shipped by contacting customer service.
Changes to your order may be done by contacting customer service. If your order has shipped you will have to send the item back for an exchange.
Yes, if your order has not shipped, you can cancel the order by contacting customer service.
No, orders are submitted and fulfilled in different intervals so we are not able to combine orders.
Refunds and Exchanges
You may return your items for a refund by following the directions on the packing slip or by contacting customer service.
An exchange may be made within 90 days of placing the order. The item exchange must be of equal or lesser value.
Yes, we do ship internationally and to military bases. Please be advised that International orders may take longer to arrive as they are processed through customs.
Orders are shipped standard ground service and are delivered by the USPS.
Yes. You may upgrade the shipping by contacting customer service.
Standard shipping is $5.95 for domestic and $14.95 for international.
When shipping international you will have to pay a fee to customs. We are not able provide information on what the fee is, as it is determined and paid directly to customs.
We accept all major credit and debit cards (as well as Visa and Mastercard prepaid cards) and Paypal.
The charge on your statement will show as Old Row. If you are unsure of a charge please contact customer service for assistance.
Please use the size charts on each product page for assistance.
Yes, we may periodically offer coupon codes on special sale days (Black Friday, etc).
Items are restocked as needed, please check the website weekly as our inventory changes on a daily basis.
This information can be obtained by contacting customer service with the name of the item.
You may contact us by emailing OldRowStore@tmgideas.com . When submitting an email please make sure to include your name, email address and order number.
Our hours of operation are Monday to Friday 8 AM to 5 PM.