You may change the address on an order that has not shipped by contacting customer service.
Changes to your order may be done by contacting customer service. If your order has shipped you will have to send the item back for an exchange.
Yes, if your order has not shipped, you can cancel the order by contacting customer service.
No, orders are submitted and fulfilled in different intervals so we are not able to combine orders.
Returns and Exchanges
An exchange for a different size or return may be made within 14 days of placing the order. Our online returns website makes returning an item easy and hassle-free. You will be able to review items that are eligible for return and make size exchanges.
Make sure you have your order number and billing zip code. If you don’t know your order number, one tip is to try searching for “Old Row Store” or “Order Confirmation” in your email inbox.
We value you as a customer and want you to get the correct size so we’ll cover shipping both ways on all exchanges! If you elect to return your order completely, you can print your prepaid label, review your refund estimate and track the package back to our warehouse. The flat rate cost of return shipping is $7.50 for any number of items, will be deducted automatically from your refund.
To get started on your exchange or return, click HERE.
All returns will be sent to:
Old Row Returns
4350 Port Union Rd
West Chester OH 45011
*All returns must be sent via the link above*
Yes, we do ship internationally and to military bases. Please be advised that International orders may take longer to arrive as they are processed through customs.
Orders are shipped standard ground service and are delivered by the USPS.
Yes. You may upgrade the shipping by contacting customer service.
Standard shipping is $5.95 for domestic and $14.95 for international.
When shipping international you will have to pay a fee to customs. We are not able provide information on what the fee is, as it is determined and paid directly to customs.
We accept all major credit and debit cards (as well as Visa and Mastercard prepaid cards) and Paypal.
The charge on your statement will show as Old Row. If you are unsure of a charge please contact customer service for assistance.
Please use the size charts on each product page for assistance.
Yes, we may periodically offer coupon codes on special sale days (Black Friday, etc).
Items are restocked as needed, please check the website weekly as our inventory changes on a daily basis.
This information can be obtained by contacting customer service with the name of the item.
You may contact us by emailing OldRowStore@tmgideas.com . When submitting an email please make sure to include your name, email address and order number.
Our hours of operation are Monday to Friday 8 AM to 5 PM.
Interested in Old Row Wholesale for your retail store?
You may contact us by emailing Cally@oldrow.net . Please be sure to include your store name and location(s).